Every Krizmy piece is described in specifics — the metal, its weight in grams, the stone and its carat weight — and we stand behind those numbers. If a piece does not match its listing, you get your money back.
If you are unsure about a piece before you buy, or you want to change or cancel an order that has not shipped, contact us first. Cancelling before shipment costs nothing, and we would far rather answer a question than process a return.
1. Our metal and stone guarantee
We guarantee that a piece matches the specification on its product page:
- Metal type — 925 sterling silver, 18K gold vermeil, or gold over silver, as stated.
- Metal weight — the gram weight stated for the piece.
- Stone type — moissanite, cubic zirconia or lab opal, named on the page.
- Stone weight — the carat weight stated for the piece.
If any of those four is wrong, you get a full refund including original shipping, or a replacement — your choice. No restocking fee, and nothing to pay for shipping either way.
Making a claim
- Contact us within 14 days of delivery.
- We send you a prepaid, insured return label. Having a claim checked never costs you anything.
- We weigh and test the piece and email you the result. If the listing was wrong, you choose the refund or the replacement.
- After 14 days from delivery we can no longer process a metal or stone claim.
How we state weight, so you can check it
Metal weight is the weight of the metal alone, without the stones. A page reading “Metal weight 1.69 g” means the piece contains 1.69 grams of sterling silver.
Stone weight is stated in carats, and one carat is 0.20 grams. A finished piece therefore always reads heavier on a scale than its stated metal weight. Studs listed at 1.69 g of sterling silver set with 4.00 ct of moissanite weigh about 1.69 g + 0.80 g = 2.49 g in total.
Casting, polishing and setting vary a little from piece to piece, so we treat a stated metal weight as accurate to within 5%. On pavé and multi-stone designs the carat figure is the total across every stone in the piece, not one stone. A piece outside that 5% is a claim we will honour.
2. Cancelling before your order ships
Contact us and we refund the order in full. No fee, no questions. Once a piece has shipped, the terms below apply.
3. Return window
Items bought on krizmy.com may be returned or exchanged within 7 days of the confirmed delivery date. After 7 days we cannot issue a refund or an exchange.
Contact us to authorise a return before you send anything back. A return that arrives without authorisation cannot be accepted and will be returned to sender.
The 14-day window in section 1 is separate, and longer. It covers metal and stone claims only, not a change of mind.
4. Condition we can accept
A piece must come back unworn and in its original condition, in the packaging it arrived in. We inspect every return.
These cannot be refunded, because they can no longer be sold as new:
- Pieces showing signs of wear — skin oils, fragrance or cosmetic residue, scratches, stretched or kinked links
- Pieces resized, altered, engraved or repaired by anyone other than us
- Pieces damaged after delivery
5. Restocking fees
Orders of $500 or less carry no restocking fee.
Orders over $500 carry a 5% restocking fee — $25 for every $500 — calculated on the pre-tax value of the items returned and deducted from your refund.
| Value returned | Restocking fee | You receive |
|---|---|---|
| $95 | none | $95 |
| $500 | none | $500 |
| $600 | $30 | $570 |
| $1,200 | $60 | $1,140 |
No restocking fee is charged on:
- cancellations before shipment
- exchanges
- metal or stone guarantee claims under section 1
- our mistake — the wrong piece sent, or damage in transit
6. Return shipping
On a change-of-mind return, return shipping is yours to pay. Contact us for authorisation first, then send it back:
- authorised by us before it ships
- packed well enough to protect the piece in transit
- insured for the full purchase value, and tracked
The insurance matters: we cannot refund a piece that never reaches us. Krizmy is not responsible for a return lost or damaged on its way back.
Guarantee claims under section 1 work the other way round — we send a prepaid, insured label and you pay nothing.
7. Not returnable
- Custom, personalised or engraved pieces
- Final sale and clearance items, where the product page says so
- Gift cards
If you are not sure whether a piece can be returned, ask us before you buy.
8. Exchanges
Exchanges are accepted within the same 7-day window and carry no restocking fee. You cover shipping on the piece coming back; we cover shipping on the replacement going out. Where the replacement costs more we send a payment link for the difference, and where it costs less we refund the difference.
9. Refunds
Once a return reaches us we inspect it and email you either way. An approved refund goes back to the original payment method within 5 business days of that email, less any restocking fee from section 5. Your bank or card issuer typically takes a further 3 to 10 business days to post it.
Original shipping charges are not refunded on a change-of-mind return. They are refunded in full on a guarantee claim, or where the error was ours.
10. Contact us
For return authorisation, a guarantee claim, or a question before you buy, reach us through Contact. Include your order number, and for a guarantee claim tell us what the piece measured and on what scale.
Last updated September 2026. The version in effect on the date of your purchase governs that order.